Refund and Return Policy

At JP TRADEHOUSE, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy. Please read the following guidelines carefully.

1. Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in the same condition that you received it.
• It must be in its original packaging, with all seals and tags intact.
• The return request must be initiated within 30 days of the delivery date.
• Proof of purchase, such as the order number or receipt, must be provided.

2. Non-Returnable Items:

Certain items are not eligible for return, including:

• Items that have been opened, used, or altered in any way.
• Products that are marked as non-returnable in the product description.
• Gift cards.
• Downloadable software products.

3. How to Initiate a Return:

To initiate a return, please follow these steps:

1. Contact our customer service team at [Your Contact Email Address] within 30 days of the delivery date.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer service team will review your request and provide you with a return authorization (RA) number and instructions on how to return the item(s).

4. Return Shipping:

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or the item is defective). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost or damaged in transit.

5. Inspection and Processing:

Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria outlined above. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

6. Refunds:

Refunds will include the purchase price of the item(s) and any applicable sales tax. Shipping costs are non-refundable, unless the return is due to our error.

7. Exchanges:

We do not currently offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] with photos of the damaged or defective item and its packaging. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

9. Contact Information:

If you have any questions about our refund and return policy, please contact us at [Your Contact Email Address].